Please Note: Most customer service questions can be answered by reading the information outlined below. If your question isn't addressed below, please email us at : info@peter-lamas.co.uk
All orders are shipped by the next business day. We do not ship over the weekend. Our system will send you an email shipping confirmation after your package leaves our warehouse. Packages shipped regular ground service will usually arrive within 3 business days after date of shipment.
See complete product return information located further down the page.
All orders above £30 qualify for free shipping, otherwise shipping would be at a flat rate of £2.99
If you have a customer service related question or corporate inquiry, please send an email to info@peter-lamas.co.uk
To contact the corporate office by mail, please use the following address:
Lamas B LTD
40A Leabourne Road London N16 6TA
To place a mail order see address below.
Special offers (such as free shipping) and gift certificates can not be combined in the same order. We can only honor one special offer per order.
Gift Certificates given by Lamas Beauty as a promotional offer cannot be used as an immediate credit or discount towards the purchase price of your qualifying order. Electronic gift certificates are e-mailed to the customer within 24 hours after validating qualifying purchase. If customer does not have an e-mail address, the gift certificate will be mailed to the physical address provided by customer. Once received by customer, e-gift certificates can be used towards future Lamas Beauty purchases, by entering the certificate code number in the coupon field in our online shopping cart, or by providing certificate number to your telephone customer service representative.
At Lamas Beauty, we're not happy unless you're happy. In fact, we take your satisfaction so seriously that each and every one of our products has our personal guarantee. If for some reason you are not completely delighted with any Lamas Beauty product, return the unused portion to us within 30 days of ship date, and we will refund the purchase price less shipping and a 15% handling fee. We're very confident that you will love what we can do for your hair and skin!
Lamas Beauty will not replace, refund or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers or unauthorized e-commerce sites on Ebay, Amazon and any other unauthorized e-commerce sites. If you have any questions you can contact us at info@peter-lamas.co.uk
At Lamas Beauty, we want you to be happy and we do everything we can to ensure you are completely satisfied with your order. We offer a 100% money-back guarantee of all our products within 30 days of ship date.
If you wish to return your purchase for any reason, return the unused product to us within 30 days of ship date, and will refund the full purchase price less shipping, no questions asked. We're very confident that you will love what we can do for your hair and skin, though!
Mail the unused portion of product to:
Lamas B LTD.
40A Leabourne Road London N16 6TA
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your returned item(s). Please note that we can refund shipping costs only if the return is a result of our error.
Peter Lamas will not replace, refund or provide our 100% satisfaction guarantee, nor will we honor our warranty for products purchased from unauthorized sellers on Ebay, Amazon and other e-commerce sites. Authorized Peter Lamas re-sellers go through specific product training. Please call us if you would like to confirm our authorize re-sellers to ensure you receive Peter Lamas' full product guarantee and warranty.
Though all of our products are fully stocked before we offer them to you, occasionally demand exceeds supply. If this occurs, we will ship your order as soon as possible. The out of stock product will then be sent with a separate invoice, without any additional shipping and handling fees. We will do this as soon as we have the item back in stock.
Yes, we take orders from European countries although there is no free sipping only in the UK (flat rate £25).
We will offer this service and more in the very near future. Check back soon. In the meantime, you may contact our customer service by emailing info@peter-lamas.co.uk
At Lamas B LTD, we are committed to ensuring your privacy as a customer. We will never sell or exchange email addresses or any other personal information with other companies without your express consent.
The full listing of ingredients in our products can be found on the web pages displaying each individual product and are printed on our product packaging.
All products offered subject to current availability and prices are subject to change without notice. We reserve the right to refuse certain sell orders at our discretion. All credits must be used within one year after the date they are issued. All unused credits older than one year will be deleted from the system.